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Terms & Conditions

Agreement between user and us.

By accessing or using this website, you acknowledge and agree to the terms of use outlined below. These Terms of Use encompass our legal disclaimer and privacy policy, along with any additional terms or conditions presented on this website.

We reserve the right to modify these Terms of Use at our discretion and without prior notice. The current version will always be accessible on this website. By continuing to use our website, you affirm your acceptance of the Terms of Use and any modifications that may arise.

terms of use

  • User Definition: "You" and "Your" refer to the user of the Form Direct website.
  • Ownership: "Our," "Us," and "We" pertain to PJ & JR Phillips Pty Ltd trading as Form Direct.
  • Access and Usage: Your use of the Form Direct website is contingent upon adherence to these terms, our security policy, and privacy policy.
  • Website Scope: "These policies are applicable to the website operated by Form Direct under the domain name and affiliated online stores.
  • Third-Party Services: These policies may extend to services offered by Form Direct on third-party-hosted websites, with explicit references on those platforms.
  • Evolution of the Website: As the Form Direct website evolves, we are committed to enhancing services and improving website effectiveness.
  • Compliance: Users must use in accordance with the Terms of Use.

prohibited actions

  • You are prohibited from:
  • Engaging in activities or transmitting information that violates laws, regulations, or third-party rights.
  • Interfering with other users' experiences or engaging in behavior that harasses, defames, or offends others.
  • Sending unsolicited commercial electronic messages.
  • Making fraudulent inquiries, bookings, or reservations.
  • Using another person's identity without permission.
  • Providing false information during registration.
  • Impersonating others while using the website.
  • Posting obscene, indecent, or inflammatory material.
  • Tampering with or making unauthorized modifications to the website.
  • Transmitting viruses or other disabling features.

links to other websites

This website may contain links to third-party websites, and users access them at their own risk. We disclaim responsibility for the operation, availability, or content of linked websites and endorse them for convenience only. Users should review the terms and privacy policies of linked websites.

terms of sale

Prices are in Australian dollars and include GST where applicable. Prices may change, and products displayed without prices are not for sale. Special order products are non-cancellable. Goods purchased from Form Direct are not for regular resale. Form Direct may limit purchase quantities.

website information

Product descriptions, details, and prices are accurate at the time of input. We reserve the right to withdraw products, edit content, or make changes without notice. Images are illustrative, and variations may occur.


Full payment is required before collection or delivery. Payments must be made via the secure Credit Card payment gateway accessible on the website.

refusal of transaction

We may decline to process transactions or refuse service at our discretion. We are not liable for withdrawing products from the website, refusing transactions, or any consequential losses.


  • Carefully review and preview orders before adding them to your shopping cart.
  • A contract is formed when you make an offer via the website, confirm order details, make full payment, and your offer is accepted by Form Direct.
  • Form Direct may accept or reject offers based on various factors, including errors in prices or descriptions.
  • Stock availability representations are subject to change. If a product is unavailable, Form Direct will notify you.

supply & delivery

Upon compliance with these terms and acceptance of your order, Form Direct will sell and supply products as specified. We aim to dispatch orders within 1-2 days. Delivery options and terms are detailed during the order process.

orders for delivery by courier

For deliveries to specified addresses within Australia, not including freight forwarding locations. Delivery aims to occur within 1-2 days. Form Direct is not liable for delivery failures by third-party contractors.

orders for collection at a form direct store

For orders collected from a Form Direct Store, notification will be sent when the order is ready. Collection must occur within 21 days, or goods may be allocated to another customer.

title & risk in goods

Title and risk in products pass to you upon completion of payment, either on delivery or collection.

returns policy

  • Proof of Purchase: A valid proof of purchase is required for returns or exchanges.
  • Change of Mind: Unused products in original condition can be exchanged within 30 days.
  • Access and Usage: Your use of the Form Direct website is contingent upon adherence to these terms, our security policy, and privacy policy.
  • Deliveries and Online Orders: Do not sign for damaged products. Contact Form Direct for assistance in case of damage or order errors.

Paypal and credit card fraud

PayWay secure payment gateway is employed, and additional identification may be requested. Form Direct is not responsible for damages or losses due to fraudulent credit card use.

disclaimer and indeminity

  • Form Direct excludes liability for various losses related to website use.
  • Except as expressly provided, Form Direct and third parties are not liable for direct, indirect, special, or consequential damages.
  • Users will indemnify Form Direct against losses arising from claims related to their conduct or breach of terms.
  • This clause does not affect rights under the Competition and Consumer Act 2010 (Cth).

These terms are presented in the interest of transparency and clarity.

Questions about Terms? Let's Talk.

If our Terms and Conditions raise any questions or if you need clarification, we're here to help. Contact us for personalized assistance. Your understanding matters to us.

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